Answers to Your Mailing Questions
How do I start mailing with Delivery Net?
Solutions for Publications?
Q1. What information do I need to call in a pick-up?
A. With Delivery Net's pick-ups on demand, arranging pick-ups couldn't get
easier. When your mailing is ready for pick-up, simply call 1-800-660-8111
and have the following information ready for the customer service representative:
- Your company name, phone, and fax number
- Mailing name
- Pick-up site address
- Pick-up site closing time
- Weight of entire mailing
- Number of pieces in entire mailing
- Number of sacks, trays, boxes or skids
- Any other special information you would like to alert us to
The customer service representative will enter your pick-up information into our
automated pick-up database and ensure your pick-up is completed.
If you are sending us a smaller shipment, you may send it to us via a domestic parcel
service. In this case, please call our customer service representative and
alert us to your arriving shipment.
Q2. How should the mail be packaged for pick-up by Delivery Net?
A. We accept mail in bags, trays, boxes, and on skids. If you have a
smaller mailing, you may also ship your mailing to us via a domestic carrier.
Q3. If my mail is in country order, will the processing time be less?
A. Yes. Most international mail services require that the mail be sorted
by country, and Delivery Net can sort the mail for you. However, if the mail
arrives at our facility in order, it expedites processing.
Q4. What kind of customer service can I expect from Delivery Net?
A. When you become a Delivery Net client, you have unlimited access to our
mail experts. You will be assigned a dedicated account manager and a customer
service representative. Our goal is to be accessible to you always!
Q5. What is your client base?
A. We serve a diverse client base including associations, universities, publishers,
government agencies, financial institutions, catalogers, parcel shippers, merchandisers,
and major corporations nationwide.
Solutions for Publications
Q6. Can Delivery Net mail be tracked?
A. Yes, we have the ability to track your mail until it is accepted by the appropriate postal administration. Simply call your designated client services coordinator and ask for a proof of posting.
Q7. How is undeliverable mail handled?
A. Undelivered mail that is returned to our processing facility is:
- Destroyed upon client’s request
- Returned to client per their request
- Entered into our Returns program per our client’s request
Q8. What hubs do you use?
A. Delivery Net has established a worldwide distribution network over the last 15 years that includes over 20 mailing centres and 30+ delivery partners to ensure your mail receives the highest level of service. These mailing hubs include both priority and standard service levels to match our client’s needs.
Q9. Are there opportunities to save postage using alternative deliveries?
A. Yes, Delivery Net is a market leader in providing alternative delivery options for publishers. As an example in Canada we provide an exclusive network of hand delivery agents for the delivery of qualified publications in the Greater Toronto Area. This service provides our publishing clients with faster in-home transit times and significant cost savings over traditional delivery options.
Q10. Is there any benefit to having Delivery Net personalize our Canadian and International publications?
A. With the entire FSA Group team under one roof we can provide three major benefits to your production and distribution process.
- As one of the largest direct mail production facilities in Canada we have the equipment, volume and experience to provide the most cost-effective rates in the industry.
- By personalizing your publication in-house Delivery Net can streamline and reduce costs associated with postal preparation for Canada, United Kingdom, Germany or any international destination.
- Finally, in-house personalization will allow you to access our unique Toronto Hand Delivery program saving up to 15% on your Canadian postage costs.