Adding the personal Touch
In this increasingly digital world, The FSA Group can become the voice of your company cost-effectively through our state-of-the-art contact centre. Our phone and online staff have extensive experience with inbound and outbound programs, on the phone or online, including:
Inbound Services
- Customer Service and Support
- Special promotions lines
- Rebate processing
- Order Processing
- Scheduling service appointments
- Technical support
- Contest entry
- Overflow Services
- And more....
Outbound Services
- Email Response
- Surveys
- Decision Maker Identification
- Call Vetting
- File cleansing and updating
- Delivery Service audits
- Voicemail blasts
- Employee surveys
- Product Recall
- And more....
The FSA Group’s Contact Centre is a unique environment that creates customized applications to meet all your CRM and Direct Marketing needs...by simply becoming an extension of your company.