Contact Centre

The FSA Group Contact Centre is a flexible environment that creates customized applications to meet all your CRM and marketing needs.

• Multilingual inbound, outbound and blended environments
  
  
• Inbound customer service, help desk, appointment reservation and order processing
  
  
• Outbound sales, lead generation, customer satisfaction surveys and verification programs
  
  
• State of the art technology including CTI, predictive dialer, digitized call recording and script generation
  
  
• Customized database and call screens
  
  
• Comprehensive reporting
  
  
• Extensive operational expertise
  
  
• Experienced, tenured staff